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Customer Service

Customer Service / Sales

Job ID: #


We are looking for remote customer service and sales agents for our client Holland America Cruise Line.  

About the Client | Holland America Line

 At Holland America Line, we believe travel has the  power to change the world. We consider it our higher  purpose to help make the world a better place  through opening minds, building connections, and  inspiring a shared humanity.  For 145 years, Holland America Line has been a recognized leader in cruising. If you  are looking for some of the most spacious and comfortable ships at sea, awardwinning service, exquisite dining, extensive activities and enrichment programs and  compelling worldwide itineraries, you've come to the right place.


Holland America Cruise Line



Company Size:

100+ Employees

Job Type:

Full Time


Sep 2, 2024


What to Expect 

Here is the scope of services and the kinds of tasks one can expect to  handle on a daily basis for the Holland Customer Service Program:  

• Serve on the front lines of the guest and Travel Agent partners  experience

 • Interact with guests and Travel Agent partners via phone; focusing  on questions related to Holland cruises, destinations, ship amenities,  and many other pre-cruise related items

 • Provide consistent, high-quality support to all guests and Travel  Agent partners

  • Research, navigate, and locate answers to guests and Travel Agent  partners questions and concerns • Leverage Holland’s website, internal web-based knowledge  service, system tools, and other resources to independently respond  to inquiries

 • Document all calls, detailed resolution, and follow-up to actions

Capabilities of Top Performing Service Partners for this Program

 • Provides knowledgeable, friendly and eloquent, customer service

 • Skilled and efficient in writing and verbal communication

Apply Now 

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