Customer Service
Customer Service / Sales
Job ID: #
1002
We are looking for remote customer service and sales agents for our client Holland America Cruise Line.
About the Client | Holland America Line
At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity. For 145 years, Holland America Line has been a recognized leader in cruising. If you are looking for some of the most spacious and comfortable ships at sea, awardwinning service, exquisite dining, extensive activities and enrichment programs and compelling worldwide itineraries, you've come to the right place.
Company:
Holland America Cruise Line
Location:
Remote
Company Size:
100+ Employees
Job Type:
Full Time
Date:
Sep 2, 2024
Requirements
What to Expect
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for the Holland Customer Service Program:
• Serve on the front lines of the guest and Travel Agent partners experience
• Interact with guests and Travel Agent partners via phone; focusing on questions related to Holland cruises, destinations, ship amenities, and many other pre-cruise related items
• Provide consistent, high-quality support to all guests and Travel Agent partners
• Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns • Leverage Holland’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actions
Capabilities of Top Performing Service Partners for this Program
• Provides knowledgeable, friendly and eloquent, customer service
• Skilled and efficient in writing and verbal communication