Customer Service
Customer Service
Job ID: #
1005
Looking for remote customer service agents to service our client: Coach.
About the Client | Coach | Tapestry Tapestry is a leading global house of brands. They unite the magic of Coach, Kate Spade New York, and Stuart Weitzman. They build on their world-class capabilities, deliver boldly on their corporate responsibility goals, and leverage their strengths, from financial power to digital expertise. All of this is in the service of developing their people, growing their brands, and better serving their customers and communities.
Company:
Coach
Location:
San Francisco, CA
Company Size:
100+ Employees
Job Type:
Full Time & Part Time Available
Date:
Aug 9, 2024
Requirements
What to Expect Service Partners will perform the following for the program:
• Delivering an elevated, modern luxury experience on incoming contacts (phone calls, emails, and chats) from Coach Customers.
• Responsibilities include supporting customers who contact Coach for reasons such as:
• Placing an order
• Checking an order status
• Inquiring about a repair
• Seeking product information/recommendations
• Resolving an issue
• Soft sales are required