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Customer Service

Account Management

Job ID: #


Looking for Roadside Assistant Account Managers for Agero.  

About the Client 

Agero Agero provides emergency roadside  assistance to customers that have  emergency roadside benefits as part  of their automotive insurance policy  or their new vehicle owner’s  package.11 out of 15 top insurance  carriers support their customers  through Agero, and 75% of new  passenger vehicles sold in the U.S.  use Agero to provide their customers  with roadside assistance.





Company Size:

10-1100 Employees

Job Type:

Full Time


Nov 15, 2024


What to Expect On a day-to-day basis, Service Partners can expect to participate in the following  activities using the new and exciting Agero Next Generation Platform (NGP): 

• 24/7 service of inbound calls for roadside assistance and other service requests  from client’s customers and/or client account representatives for assistance with  items such as:  – a vehicle that won’t start  – flat tire(s)  – keys locked inside a car  – vehicle out of gas – vehicle in an accident  

• Place outbound calls to list of client’s service providers to secure appropriate  towing assistance to resolve the customer’s needs

 • Possible outbound calls to client, client’s customers and/or client account  representatives for status and clarification purposes. 

• Transfer inbound calls or outbound calls to other client-designated internal support  departments or client account representatives 

• Outbound coordination to client’s service providers & possible follow up calls for  clarification and/or additional calls for secondary services 

• Probe to identify the need of the customer based on vehicle inoperable situation  • Identify the customer’s location using Google Maps and other client tools  

• Provide policy coverage details based on the specific client program  

• Secure a Service Provider to assist the customer, based on the parameters of the  policy’s program  

• Provide status updates to customers calling after the initial request for assistance  was processed

Apply Now 

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